Hotel Policy

Arrival time

Check in time is from 2.00pm. Check out time is 10.00am.

Cancellations

Cancellations incur a $100.00 administration fee in the event that we are able to resell the cancelled accommodation. If we are unable to resell the accommodation on the cancelled dates, no refunds will be given. 

Cancellations will only be accepted through phone on 0456 624 918 or 0413 512 559 (messages left on answering machines will not be accepted).

Bookings within 14 days from arrival or over long weekends, Easter, Christmas, and peak periods cannot be cancelled or refunded.

Smoking and cleaning

Merlot Verdelho Residences endorses a strict NO SMOKING policy inside the luxury townhouses. Merlot Verdelho reserves the right to charge each occupant a cleaning fee on top of the nightly rate if smoking has occurred in the townhouses. The property is to be left in a clean and neat fashion. If cleaners have to spend excess time cleaning after your stay, you will be charged accordingly. i.e. doing dishes, collecting rubbish, putting items away.

Pets

Merlot Verdelho does not accommodate pets.

Minimum stay requirements

4 nights over Easter period.

3 nights over Christmas period and Coonawarra Cabernet Weekend.

2 nights long weekends, Penola Festival, Coonawarra Vignerons Cup, New Year period and other special events.

Minimum night bookings are subject to the discretion of the Management in the event of special event Weekends/dates.

Discounts

Discounts will only apply if booked direct with Merlot Verdelho, and exclude Christmas, Easter or peak periods.

* 10% discount if booking is 6 or more nights continuous stay in the same townhouse.

These discounts are only applicable if booked through Merlot Verdelho staff, and the numbers listed on this website.

Gift vouchers

Gift Vouchers are available for purchase.